Return Policy

We offer a 14-day return policy, which means you may request a return within 14 days after receiving your item.

To be eligible for a return, your item must be unused, in its original condition, with tags and original packaging included. Proof of purchase or receipt is also required.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect so we can resolve the issue promptly.

Non-Returnable Items

• Opened or used products
• Gift cards
• Final sale items clearly marked as non-returnable

Exchanges

If you would like to exchange an item, we recommend requesting a return for the original item and placing a new order separately.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@scentation.com.