Where do we deliver?

We offer delivery to all over UAE

What are your UAE delivery options?

After finding that perfect diffuser, you can’t wait to experience its refreshing aroma. We understand your excitement, and that’s why we offer fast and convenient delivery options for our customers in Dubai and across the UAE.

Dubai 

Same-Day Delivery

• Need your order today?

  • Available for Dubai orders over AED 35.
  • Orders placed before 12:00 PM qualify for same-day delivery.
  • Orders placed after 12:00 PM are not eligible for same-day delivery.
  • Deliveries are handled by our dedicated Scentation logistics team to ensure a fast and reliable experience.

Express Delivery (Dubai)

• Free delivery on orders over AED 500.
  • Estimated delivery time: 1–2 working days.
  • Delivered by our dedicated Scentation logistics team
    
    

• Standard Delivery (Dubai)

  • Available for orders below AED 500.
  • Delivery fee: AED 24.
  • Estimated delivery time: 1–2 working days.
  • Delivered by our dedicated Scentation logistics team.

Other cities across the UAE

• Express Delivery > Estimated delivery within 3-4 working days at a flat shipping rate of 24 AED, regardless of package weight or dimensions.

 

Where Is My Order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

If your order is shipped through a courier partner, tracking information will be provided so you can monitor your delivery status. You can also log in to your Scentation account to view your order details.

What if my order is late or lost?

If your delivery is delayed, please contact our Customer Support team, and we will assist you with the necessary tracking information and follow-up.

Any order discrepancies, including missing or incorrect items, must be reported in writing within 24 hours of receiving your order.

For lost shipments, refunds or replacements can only be processed once the courier officially confirms the package as lost. This process may take up to 30 working days from the dispatch date.

If your order tracking shows as Delivered but you have not received it, the parcel may have been accepted by someone at your delivery address. Unfortunately, we cannot issue refunds or replacements for orders confirmed as delivered by the courier.

Please ensure your delivery address is complete and accurate before placing your order. Scentation is not responsible for shipments sent to incorrect or incomplete addresses provided during checkout.