Dubai
All areas across Dubai Emirate
1 - 2
Business Days
Veloura
Comfort as a luxury, not an afterthought. The air becomes something the body wants to lean into soft, enveloping, warm in the way that has nothing to do with temperature. The kind of atmosphere that holds you without asking permission, and gives back the particular ease of feeling entirely, privately, at home.
Scent Profile
Top
Heart
Base
Veloura
TOP
First Impression.
HEART
The centre of it.
BASE
The lasting foundation.
Veloura
The Story
of the Scent.
Comfort as a luxury, not an afterthought. The air becomes something the body wants to lean into soft, enveloping, warm in the way that has nothing to do with temperature. The kind of atmosphere that holds you without asking permission, and gives back the particular ease of feeling entirely, privately, at home.
Safety & Precautions
Aroma Oil Usage Guide
Please Read
Non-Flammable
Safe for Indoors
Non-Toxic
Formulation
Aromatic
Use Only
Cool & Dry
Storage
Our aroma oil is designed for safe and enjoyable use when handled properly. Please read the following guidelines carefully before use to ensure the best experience and your wellbeing.
Usage Guidelines
Non-Flammable
Safe under normal usage conditions suitable for homes, offices, and enclosed spaces without fire risk.
Non-Harmful
Non-toxic and safe for general use. No harmful effects when used as directed.
Avoid Eye Contact
If contact occurs, rinse thoroughly with clean water immediately and seek advice if irritation persists.
Keep Away from Children & Pets
Store safely out of reach to prevent accidental misuse, even though the formula is non-harmful.
Do Not Ingest
This product is intended for aromatic use only. It should not be consumed under any circumstances.
Use in Ventilated Areas
For the best aromatic experience and comfort, use in a properly ventilated space.
Storage Instructions
Keep in a cool, dry place away from direct sunlight to preserve the quality and longevity of the oil. Avoid storing near heat sources or in areas with extreme temperature fluctuations.
Common Questions
The aroma oil is non-toxic and non-harmful in normal use. However, we recommend keeping it out of reach of children and pets to prevent accidental misuse or spills. Always store the bottle securely after each use.
No. Our aroma oil is non-flammable under normal usage conditions, making it safe to use in homes, offices, and enclosed spaces. There is no fire risk associated with standard use in a diffuser.
If the oil comes into contact with your eyes, rinse thoroughly with clean, lukewarm water for several minutes. If irritation or discomfort continues after rinsing, consult a healthcare professional. Avoid rubbing your eyes.
Store the oil in a cool, dry location away from direct sunlight and heat sources. Proper storage preserves the fragrance integrity and extends the product's life. Always ensure the cap is tightly sealed after each use.
While not strictly required, we recommend using the diffuser in a well-ventilated space for the most comfortable and pleasant experience. Good airflow allows the fragrance to circulate evenly and prevents any concentration buildup in very small enclosed areas.
For Scentation Aroma Diffuser Use Only
This product is exclusively intended for use in compatible diffusers. It is not a food product, cosmetic, or medical preparation and should not be applied directly to skin or ingested. If you have specific health concerns, consult a qualified professional before use.
— Aroma Oil Safety & Precautions
[email protected]
Shipping Policy
Delivery Overview
UAE Wide
UAE
Coverage
1 - 2 Days
Dubai
2 - 4 Days
Other Emirates
Same Day
Before 12 PM
Delivery Zones & Timelines
Other Emirates
Abu Dhabi, Sharjah, Ajman, RAK, Fujairah & UAQ
2 - 4
Business Days
Same-Day Delivery
Order must be placed before 12:00 PM
+ AED 35 delivery fee
Today
Dubai Only
Frequently Asked
We deliver across all seven emirates of the UAE - Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. No matter where you are in the country, your Scentation order will reach you.
Same-day delivery is available within Dubai. Simply place your order before 12:00 PM and your package will be delivered the same day. An additional fee of AED 35 applies for this service. Orders placed after 12:00 PM will be dispatched the following business day.
We partner with a trusted local courier service to ensure your order arrives safely and on time. Every shipment is handled with care, reflecting the same precision and elegance we put into crafting our products.
Once your order has been dispatched, you will receive a confirmation with tracking details via email. If you have any questions about your shipment, feel free to reach out to us at [email protected].
While we strive to meet all delivery windows, occasional delays may occur due to high demand, public holidays, or courier circumstances beyond our control. If your order has not arrived within the expected timeframe, please contact us and we will follow up with our courier partner promptly.
Seamless Delivery, Every Time
We work with a dedicated courier partner to bring your Scentation order to your door safely, swiftly, and with care.
Shipping Policy
[email protected]
Returns & Refunds
Policy Overview
Updated 2026
14 Days
Return Window
Original
Condition Required
Defect
Exchange Basis
Dubai
Return Address
At Scentation, we are devoted to crafting refined sensory experiences through our diffusers and aroma oils. Each product is designed with precision, elegance, and care. Should your purchase not meet your expectations, this policy ensures a seamless and transparent resolution process.
We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and returned in original packaging with proof of purchase.
Non-returnable items include aroma oils once opened, used diffusers, consumables, sanitary or hazardous materials, and similar goods due to their product nature.
Non-returnable items include aroma oils once opened, used diffusers, consumables, sanitary or hazardous materials, and similar goods due to their product nature.
Once your return is received and inspected, approved refunds are issued to the original payment method within a standard processing period. You will be notified by email once your refund has been approved and processed.
We only replace items in cases of damage or manufacturing defect. To request an exchange, please contact us at [email protected] with your order number and photos of the damaged item.
Return address:
Warehouse C4, Street 13, Al Quoz Industrial First, Dubai, UAE
Return address:
Warehouse C4, Street 13, Al Quoz Industrial First, Dubai, UAE
Return shipping costs are the responsibility of the customer and are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Ship returns to:
Warehouse C4, Street 13, Al Quoz Industrial First, Dubai, UAE
Ship returns to:
Warehouse C4, Street 13, Al Quoz Industrial First, Dubai, UAE
— Returns & Refund Policy
[email protected]
